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Managed Services

Managed Services

BUSINESS STRATEGY

Strategic Solutions for Your Business

At Mcgrapher Technologies, we deeply understand how pivotal technology is to driving business success. By taking charge of your IT operations, we enhance efficiency and ensure your business achieves its goals effectively. Serving as your dedicated virtual IT department, we offer a comprehensive range of managed services across critical areas. This includes managing your infrastructure to guarantee smooth operation of servers, networks, and cloud services. We prioritize security with robust measures such as firewall management, intrusion detection, and vulnerability assessments to protect your data and systems. Our expertise extends to data management, ensuring reliable storage, backup, and recovery solutions that maintain data integrity and accessibility.

Additionally, our proactive support and maintenance services include continuous monitoring, rapid troubleshooting, and responsive help desk support to minimize downtime and keep your operations running smoothly. Through strategic IT consulting, we align technology strategies with your business objectives, advising on digital transformation and IT roadmap development to drive growth and resilience. Partner with Mcgrapher Technologies to optimize your IT infrastructure and propel your business forward with confidence.

We provide full range of testing services onsite & offshore

  • System Testing
  • User Acceptance Testing
  • Functional Testing
  • Performance Testing
  • Test Management

OUR SERVICES

Mcgrapher Technologies offers comprehensive Managed IT Services, assuming full responsibility for managing and supporting your IT systems. Managed services in Dubai offer a strategic advantage for businesses looking to enhance their IT infrastructure, improve security, and reduce costs. By partnering with a reliable MSP, you can focus on your core business activities while enjoying the benefits of advanced technology solutions and expert support. IT issues can arise at any time, potentially disrupting business operations. Managed service providers in Dubai offer round-the-clock support to ensure that any technical problems are resolved promptly. This continuous support minimizes downtime and keeps your business running smoothly. Acting as your IT department, we offer managed services in the following areas:

Network Services

We ensure fully secure, continuously monitored, and uninterrupted access to all your data and devices.

Network Services

Services include:
Router Configuration
Firewall configuration
Load Balancer management
Switch & port Management
Service elements
VPN
Public IP address support

Storage services

We deliver fast, flexible, and centralized data protection across all platforms.

Storage services

Services include:
Managed Storage
Manage backup & Archiving
Remote backupt
Degaussing

Monitoring Services

We provide a dynamic and adaptive monitoring solution that enables enterprises to intelligently monitor IT performance.

Monitoring Services

Services include:
Trend Analysis and Reporting
Capacity Planning
End User Experience Management
Monitor Key Business Metrics
IT Service Desk with Support for ITIL
Service Level Management
IT Asset Management

Operations & Support Services

We have established comprehensive processes to ensure best-in-class service delivery and support.

Operations & Support Services

Services include:
Service Level Agreements (SLAs)
Service desk
Remote hands

Your Advantage

  • Cloud Services Utilization
  • Automation of Processes
  • Vendor Management
  • Energy Efficiency
  • Software Licensing Management
  • Virtualization
  • Proactive Maintenance
  • Employee Training
  • Strategic IT Planning
  • Use of Modern Collaboration Tools
  • Lifecycle Management
  • Talent Acquisition and Recruitment
  • Staff Augmentation
  • Technical Support and Maintenance
  • Customized Solutions
  • Resource Allocation
  • Quality Assurance
  • Client Collaboration
  • Cybersecurity Protocols
  • Endpoint Protection
  • Data Backup and Recovery
  • Continuous Monitoring
  • Incident Response Plan
  • IT Policies and Procedures
  • Access Control
  • Disaster Recovery Plan
  • Business Continuity Plan
  • Regular Testing
  • Redundancy and Failover Systems
  • Scalable Solutions
  • Patch Management
  • Rigorous Testing
  • Transparent Communication 
  • End-to-End Services
  • 24/7 Support
  • Dedicated Account Managers
  • Regular Updates
  • Clear Reporting
  • Risk Assessments
  • High Standards
  • Resource Libraries
  • Consultative Approach
  • Feedback Mechanisms
  • Innovation and Updates